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The John Whitaker Range..
Great Products at Fantastic Prices!
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Horses & Ponies for sale...
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Terms and Conditions
Welcome to the Fosse equestrian website terms and conditions for use.
We are pleased that you wish to use our website. We have a number of terms and conditions that, by using our Site, you agree to be legally bound by. They are important so please take a few minutes to read them. If you do not agree with terms & conditions set out below please do not use the Site.
You should periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our Site at the time you are using it will be those that apply during such use.
Availability:
All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed and offered an alternative of accepting late delivery or a full refund. In store stock levels may differ from those shown online.
Prices:
Prices listed in our online equestrian store include Value Added Tax, where this is applicable.
Every effort will be made to maintain the prices shown on the Website. However, we reserve the right to discontinue any item from those shown and to amend prices when necessary.
Payment:
Payment can be made in different ways. We accept most major credit and debit cards. We are not currently able to accept AMEX cards. We can also accept payment by cheque, postal order or bankers draft. Just print off your order at payment stage and enclose this by post with your cheque, postal order or draft.
When paying by credit card it is important that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Postage & Packaging:
We aim to dispatch all orders as soon as possible, however some deliveries can take up to 7 to 10 working days.
If a product needs to be ordered because it is out of stock,we will notify you accordingly. This can happen at times of high demand.
All goods will be packed in new packaging and adequately protected. The cost of postage and Packaging is displayed in your shopping cart. Please choose the delivery method you require. Items will be sent via Royal mail or courier and will require a signature. To prevent credit card fraud an alternative shipping address is no longer acceptable .We keep all receipts for postage, and all are sent recorded to ensure you get them.
1. All prices listed with items do not include postage and packaging charges
2. Postage and Packaging charges on all goods is charged per delivery, not per item
3. Our postage rates are :
a. Mainland UK and Northern Ireland:- £4.95
Mainland Uk and Northern Ireland is a set charge
irrespective of weight.
b. Outside Mainland UK including Channel Isles £15.00*
c. Europe £16.00
d. USA –Canada:- £22.00*
e. Rest of World £26.00*
* International and European carriage costs as stated above are based on a standard charge on weights up to
2 kg. Goods exceeding this weight will be subject to additional charges. We will notify you via email of any additional charges that may be incurred.
Written quotations are available if you wish to contact us prior to checkout.
4. We, Fosse Equestrian reserve the right to charge additional postage cost if incurred should you as the customer
not chose the correct location for delivery.
5. Any charges incurred by Fosse Equestrian for the return of goods, caused by the failure of the customer to accept or fail to collect goods delivered by carriers within the specified time given at time of
attempted delivery, will be charged to you, the customer, at the rate of £13.00 plus vat.
Damaged or Undelivered Goods:
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered
Returns:
Goods may be returned within 7 days in perfect condition, upon which a refund (minus the cost of posting) would be issued. Buyer will be responsible for all return postage costs. For Health & Safety reasons We are unable to handle any horse clothing or equipment unless it is completely clean and dry, therefore items that have been worn by your horse, cannot be returned unless believed to be faulty. Unfortunately we do not accept returns on riding hats or underwear for health/ hygiene & safety reasons.
Exchange:
We are willing to exchange items. Replacement goods will be posted on receipt of original goods. Buyer would have to cover postage costs.
We recommend that you obtain a certificate of postage with adequate insurance from the Post Office if making a return, to enable you to make a claim for any loss or damage, as we are unable to compensate for return parcels that are lost or damaged in transit.
Security:
This website takes precautions to protect users' information.
Fosseequestrian.co.uk uses secure server software (SSL) to ensure that your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.
If you wish to contact us:
Email: sales@fosseequestrian.co.uk
Phone: 01455 284587
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